Denied medical claims drain critical financial resources away from patient care. Most health systems in the United States lose significant net revenues as a result of payment denials from private and government payers. With a formal denial management program that includes a rigorous training curriculum, your facility can reduce the potential for loss. The Mastering Patient Access Library from the Healthcare Financial Management Association was designed specifically to provide revenue cycle staff with the tactics necessary to improve denial management. With this library, your staff will learn how to decrease denials by correctly securing more of the critical required information in advance, obtaining precertification when necessary, understanding payers’ contracted requirements, and appealing denials more effectively. With better denial management processes in place, your bottom line will improve along with both patient and employee satisfaction.