Patients may soon be choosing your hospital based on your HCAHPS scores. In addition, your hospital's participation in the survey now affects your Medicare reimbursement. The Centers for Medicare and Medicaid Services (CMS) makes your scores available to the public and may soon tie the amounts of your reimbursement to your scores. HealthStream’s HCAHPS Preparation and Improvement Library prepares your staff by educating them on the actual survey questions and focusing them on simple things that improve patients’ perceptions of their care. This course is designed for all hospital staff whose interactions with patients are measured on the HCAHPS survey. Learners interact with typical patient scenarios to identify their behaviors that both positively and negatively impact patient care. By increasing staff awareness of the HCAHPS survey and making simple, high-impact changes, you will position your hospital for improvements in patients’ perceptions of your facility.